Frequently
Asked Questions.

Certification takes 2–3 weeks and is fully covered at no cost. The process has three stages: (1) Submit your application online — approved within 48 hours. (2) Complete our 8-hour AGD PACE-recognized CE course at your own pace via our learning portal. (3) Attend a 4-hour hands-on clinical workshop at our Oklahoma City facility or a regional host site. After certification, your practice is listed on the Find-a-Provider directory, your portal account is activated, and a dedicated clinical support rep is assigned to your account before your first case.

Standard turnaround is 10–14 business days from scan or impression receipt — including 3D treatment plan review, clinical approval, and aligner production. Expedited 7-business-day service is available for established accounts. Because manufacturing is entirely based in Oklahoma City, there are zero customs delays or overseas freight risk. Most competing labs route through China or Germany, adding 3–6 weeks to the process. Replacement sets are handled with the same regional speed.

Any digital intraoral scanner is compatible: iTero, 3Shape TRIOS, Medit i700, Carestream, Planmeca, and others. High-quality PVS impressions with accurate stone models are also accepted at no premium. We supply the treatment planning software, provider portal, and all case management tools at zero cost. No proprietary hardware is required. Most practices submit their first case within 48 hours of certification completion.

The core Provider Certification Course includes 8 AGD PACE-recognized CE hours, valid in all 50 states. Additional elective advanced courses are available: Complex Malocclusion & Skeletal Discrepancies (4 CE hrs), Open Bite Protocols & Intrusion Mechanics (4 CE hrs), Full-Arch Rehabilitation & Restorative Integration (6 CE hrs), and Advanced Attachment Design (3 CE hrs). All CE documentation is delivered electronically within 24 hours of course completion.

Every certified provider receives: patient brochures (print-ready PDF + digital web version), a 60-piece branded social media content library, email campaign templates, a co-branded landing page option, a consultation script, and an objection-handling guide. Your practice is prominently listed in our Find-a-Provider directory with your photo, contact details, and provider tier badge. We push quarterly content updates to all providers. There is no recurring fee for any of these materials — ever.

Within 3–5 business days of scan receipt, our clinical planning team produces a full 3D treatment simulation using our sub-millimeter AI-assisted planning platform. You receive a secure review link in the portal. From there you can: approve the plan as presented, request specific modifications (IPR depth, staging sequence, attachment placement), or reject and request a full re-plan. Once approved, production begins immediately. A photorealistic SmilePreview is also generated for patient consultation — showing projected final alignment from multiple angles.

Log a replacement order directly in your provider portal — it takes under 2 minutes. Because manufacturing is regional, most replacements are produced and shipped within 7–10 business days. Your clinical rep will advise whether the patient should hold at the current stage or advance depending on how far they are in treatment and how long the aligner was worn. Emergency rush service (4–5 business days) is available for active mid-treatment cases.

There are zero mandatory monthly minimums and zero recurring software or portal fees. Providers are billed per case at the published provider rate. Volume pricing tiers automatically apply as your rolling 12-month case count grows. Your certification, training, marketing materials, portal access, planning review, and dedicated rep support are all permanently included at no charge. There are no hidden fees — the only cost is the per-case manufacturing rate.

Yes — our planning platform supports Class I, II, and III corrections, anterior and posterior crossbite correction, deep bite intrusion, open bite closure, and full-arch rehabilitation including restorative integration. Complex cases are flagged during planning review and assigned to a senior clinical planner. We recommend completing the Advanced Malocclusion elective CE course before submitting your first complex case. Our clinical team is available for a case consult call before you submit.

Digital scans are submitted directly via .STL upload in the provider portal — most scans are processed within minutes. For PVS impressions, ship to our Oklahoma City lab via pre-paid FedEx (labels provided in your portal). Both submission methods produce identical treatment quality. Digital submissions are significantly faster to process and avoid potential model distortion or shipping damage. We provide a detailed submission checklist for both methods in your provider onboarding kit.

Yes, with a few conditions. The supervising dentist must hold a valid Infinity Aligner certification. Dental hygienists and licensed associates may perform scanning and assist in case management under the certified dentist's clinical oversight per applicable state dental board rules. Any clinical decisions — approval of treatment plans, prescription of tooth movements — must be made by the certified supervising dentist. Contact your support rep for your state-specific compliance guidance.

Most certified providers charge patients between $3,500 and $6,500 depending on case complexity and their market. After the per-case lab fee, average provider margin is typically $2,800–$4,200 per case. Providers who offer flexible financing (CareCredit, Lending Club) report 30–40% higher case acceptance rates. Providers completing more than 20 cases per rolling 12 months qualify for our Preferred Provider tier, which includes reduced per-case rates and priority planning queue.